Help and Support Channels
A 1–hour Ticket Reply Guarantee
Each ticket you send to the technical assist Department will be attended to in less than 1 hour. All regular requests shall be replied to right away. However, if the help inquiry you have posted needs the help of a qualified administrator, we will send the ticket to him and will notify you about the postponement.
Top–class Customer Help And Support Service
Our technical assistance staff is going to be working for you round–the–clock to to reply to all support request tickets that you send. We offer client support for all the software that are installed in advance on your server. These include our in–house made Hosting Control Panel, the chosen Operating System as well as the server administration panel (depending on the VPS type).
A Descriptive Help Section
In the Hosting Control Panel that will come free of charge with the virtual server, you’ll discover an informative Help zone, containing all you need to be informed about when managing your web–sites and software packages. We have introduced a wide selection of how to reports and video training that display the basic web site management duties in an easy to comprehend fashion.