1 hour ticket response
We are dedicated to delivering a rapid and adequate answer to every tech support ticket posted by a customer. Our accomplished customer service team representatives will review your situation and will offer you the most effective solution. We offer a 1–hour response time guarantee for all client support tickets. As a matter of fact, our average customer support ticket response time has proven to be twenty minutes.
A Top–Notch Tech Support Service
Our customer support staff representatives have huge experience in the cloud plans arena and are accomplished enough to find a quick answer to your problem. If, however, the matter at hand is not within the competency of a client support engineer, the support ticket will be sent to a developer or sysadmin for further investigation.
An Easy–to–Navigate Help Section
To help you get a quick tip on how you can use a specific service, we have incorporated a really user–friendly Help section in your Hosting Control Panel. You can search through a big collection of web hosting account administration articles and website management articles, have a peek at our F.A.Q. section or check out our step–by–step video tutorials.