Technical Support Channels
A One–Hour Response Time Guarantee
All your help requests will be replied to in no more than 60 min after the support ticket or email is submitted. If your issue calls for further assistance from a server admin, we’ll direct the support ticket or the e–mail to the person in charge, in a timely manner and will leave a note to notify you that more time will be required for finding the best solution. Furthermore if you make use of the Managed Servers package, all of the server management services included there will be performed whenever you like.
An Excellent Help Desk Support Service
We will be available to you 24/7/365 to reply to any queries that you may have connected to our Hosting Control Panel or any of the apps that we have pre–installed on your behalf on the dedicated hosting server. If you also need assistance with server management tasks, you can make use of our Managed Servers package, which includes backup disk storage space, weekly Operating System updates, server monitoring and restarting procedures, as well as problem troubleshooting and installation procedures
An Easy–to–Navigate Help Area
We have equipped the Hosting Control Panel with a circumstantial knowledge base, which features comprehensive explanations of its features and functionalities. Furthermore, we have made exhaustive video tutorials that will further instruct you how to perform a particular operation or solve a typically encountered issue. All the help articles and the video tutorials are readily reachable from each section of the Hosting Control Panel through the Help and Videos buttons in the top right corner.