Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • Our customer assistance team is qualified to swiftly deal with all our cloud plans customers’ concerns and assistance demands. Through our ticket system, you will be able to send your inquiry and a support crew member will likely get back to you within maximum one hour. In reality, practice has demonstrated that the typical response time frame is 20 min.

  • Top quality support service
  • A Top–quality Support Service

  • You can easlily email us 24x7x365 with any query you could have connected to our products. We have now consultants working continually to provide you with help at any time needed. You may use the ticketing system or post an e–mail any time, or pick–up the phone or make use of the online chat through working hours.

  • Intuitive help center
  • An Intuitive Help Section

  • JacalWebHosting’s Control Panel includes an extensive practical knowledge base that’s built into all areas. In each area, you’ll find a Help control key which will load for you a selection of step–by–step online classes on how to utilize a specific option or conduct a certain action. Moreover, we have generated course videos in an effort to get a better idea of the Control Panel’s interface.