A 99.9% Server Uptime
We’ve built our cloud hosting platform using dependable hardware and strongly modified software. Our system administrators have installed a modified version of SELinux on all our web hosting servers to guarantee maximum protection and stability. We have added a number of anti–DDoS units in addition to highly efficient firewall software to make sure our internal network is unassailable and secure.
All cloud plans packages feature a 99.9% server uptime guarantee. And irrespective of which datacenter you choose, the uptime guarantee stays the same.
A 99.9% Network Uptime
In addition to our cloud hosting platform, we have also set up our own internal network in all our datacenters. Everything is based on high–end hardware elements furnished by Juniper. Also, on each single router, we’ve configured a firewall with an advanced set of rules to be able to filter out all shady requests.
As a result, in each of our datacenter facilities – in our USA datacenter, in our United Kingdom datacenter, in our FI datacenter, in our Eastern Europe datacenter and in our AU datacenter, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee applies to all web hosting packages in every datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. If you are not satisfied with our services, or if you think that they are insufficient, or if you decide that you need a VPS web hosting plans rather than a cloud hosting account – you will receive your money back, no questions asked.
All domain name registrations are non–refundable, but you will retain complete control of your domain names even if you close your web hosting account with us.
24/7 Technical Support
If you have ever had to wait for hours to receive an answer, you probably know how frustrating this can be, even more so when your site is on the line. That’s why we offer you a 24x7 support service with a 1–hour response time guarantee. Regardless of what happens or what holiday it is – our techs will be here and they will get back to you in less than one hour. And the best thing is that their average response time is below 20 minutes!