In case you've ever had a cloud hosting account in the past or you've dealt with any other kind of online service, you are probably aware from your own experience that for certain things it is better to talk to a live person on the telephone than to exchange support tickets or emails. If you'd like to know more about a specific service before you purchase it or when something small needs to be done, for instance, it'll be easier and a lot faster to do it in real time. If you can seek the advice of representatives by phone, it's very likely that you are working with a real website hosting provider, not a reseller. The level of support that you will get over the telephone may differ between different providers - from very general matters to expert tech support. Generally most of the suppliers will offer you pre-sales assistance and first level telephone support, while more complicated tech issues are managed via e-mail or tickets.
Phone Support in Cloud Hosting
We know that being able to talk to a live consultant is very important, for that reason we have 3 support lines worldwide (Australia, USA and UK) and you'll be able to get in touch with us over the phone for fourteen hours a day. In case you consider acquiring one of our cloud plans
, for instance, you have the option to give us a call and find out more about our services before placing your order to make sure that we do match all of the system requirements for your sites. Following your purchase, you will be able to call us about all the sales and billing troubles you may have, or receive any kind of general or basic tech information you need. We have aimed to find the balance between telephone and ticket support, so for entirely technical issues you have to use our ticketing system, that will help you track the communication along with any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day phone support, you can be certain that there will always be somebody to help you when you have any queries about the semi-dedicated server
packages that we provide. Whether you would like to know more about the packages, you have a billing issue or some general issue, you can give us a call. Though some more technical issues may need a support ticket so as to give time to our tech support team to analyze, we are able to help you with quite a lot of tech questions on the phone as well, saving you precious time and efforts. Since we have data centers on three continents - in the United states of America, Great Britain and Australia, we have local phone lines in all of these countries as well. In case you're in a different country, we also have an international number where you'll be able to contact us.