In case you’ve got a website, a problem might always show up and it doesn’t automatically need to be related to the hosting service itself. For example, something could go wrong when you bring a web application up to date or some critical content can be edited or deleted by accident. Irrespective of what the essence of the problem might be, you’ll need to touch base with the customer care staff and ask them to retrieve a backup or to assist you in resolving the problem that you’re facing. How fast they will do that will determine the amount of time that your sites will be offline. For some sites like social networks or e-shops, a repeated unavailability too often means lost customers and money. That is why, it is very important that you use the services of a hosting company that offers not only a good tech support service, but also a well-timed one.
One-Hour Response Guarantee in Cloud Hosting
In case you’re using one of our cloud plans
and you’ve got an inquiry or face a certain obstacle, you can touch base with us 24-7-365 by opening a technical support ticket or by writing an e-mail and we guarantee that you’ll get a reply in no more than sixty minutes. If the issue can be sorted out, we’ll do it before we reply, whereas in case there is something that you have to do on your end, we will supply you with all the required info – what settings to check, what possible solutions to try, etc. Usually, you will obtain a reply within less than thirty minutes, which means that waiting for hours and hours or even for more than 1 day to obtain help is something inconceivable. Our sixty-minute response guarantee applies to any question that you might have – general, technical or billing.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server
account from us, you can take full advantage of our speedy support services. You will receive a reply to any support ticket opened through the web hosting Control Panel or e-mail sent to our client and technical support team in no more than an hour. The response time is guaranteed and it applies irrespective of the issue – billing or technical. Often, it takes far less time to examine and sort out a problem. We will give you more info if the solution entails something that should be done on your end. In case you get in touch with us during legal holidays or weekends, the response time will be precisely the same and given that our support team will be at your disposal day and night, you’ll get swift assistance for virtually any billing, technical or general issue irrespective of what time of day or night it is.