There are a number of ways to get in touch with the web hosting company whose services you’re using, but the one that you’ll invariably find irrespective of which company you opt for is a ticketing system. This is the least complicated form of correspondence for a variety of reasons. In the event that no support team representative is available at the moment and they’re all occupied, a phone call may not be replied to, but a ticket will always hit home. Besides, you can copy ‘n’ paste extensive pieces of info without worrying about printing errors, and if a particular problem requires more time to be resolved or a number of replies need to be exchanged, all the info will be in one and the same location, so either party can always see the steps taken by the other one. The drawback of using tickets to get in touch with your web hosting provider is that they are typically separate from the web hosting platform, which goes to say that if you have to provide information or to follow guidelines, you will need to use no less than 2 different admin dashboards and this number may rise if you would like to administer a number of domain names. Additionally, many hosting providers reply to tickets after hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst awaiting a reply.