There are a number of ways to get in touch with the web hosting company whose services you’re using, but the one that you’ll invariably find irrespective of which company you opt for is a ticketing system. This is the least complicated form of correspondence for a variety of reasons. In the event that no support team representative is available at the moment and they’re all occupied, a phone call may not be replied to, but a ticket will always hit home. Besides, you can copy ‘n’ paste extensive pieces of info without worrying about printing errors, and if a particular problem requires more time to be resolved or a number of replies need to be exchanged, all the info will be in one and the same location, so either party can always see the steps taken by the other one. The drawback of using tickets to get in touch with your web hosting provider is that they are typically separate from the web hosting platform, which goes to say that if you have to provide information or to follow guidelines, you will need to use no less than 2 different admin dashboards and this number may rise if you would like to administer a number of domain names. Additionally, many hosting providers reply to tickets after hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst awaiting a reply.
Integrated Ticketing System in Cloud Hosting
Our cloud plans come bundled with an integrated support ticket system, which is an integral part of our custom-created Hepsia hosting Control Panel. In stark contrast with other comparable tools, Hepsia permits you to manage everything related to the web hosting service itself in the exact same place – payments, web files, e-mails, support tickets, etc., eliminating the need to go through different admin consoles. In the event that you have any pre-sales or technical questions or any problems, you can post a ticket with just a couple of clicks without ever signing out of your Control Panel. During the process, you can select a category and our system will present you with a variety of informational articles, which will provide you with more information and which may help you solve any given problem even before you submit a ticket. We guarantee a trouble ticket response time of maximum 1 hour, even if it’s a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Servers
In case you’ve got a semi-dedicated server account with us and you would like to get in touch with our tech support staff, you’ll be able to post a trouble ticket directly from your Hepsia hosting Control Panel instead of going through a totally different tech support platform as you’ll have to do with the vast majority of hosting companies on the marketplace. Our integrated ticketing system will enable you to open a new ticket without any hassle and to look through older tickets using a clever search filter. Additionally, you will be able to take a look at the applicable knowledgebase articles that our system will present you with depending on the category that you pick for your new ticket. You can carry out all of the above-mentioned operations without logging out of your Hepsia Control Panel at any time, which goes to say that in case you experience any challenge or have an enquiry, you can contact our support engineers and resolve the given issue within the hour through one single support platform.