Being able to contact your cloud hosting provider if you have any kind of questions or experience any troubles is really important and how quickly they'll respond and react is often crucial, especially if your site is business-oriented, as more downtime can often mean losing potential clients. The support solutions are also one way to distinguish actual suppliers from resellers. The latter typically reply just to emails or support tickets and you will need to wait for a whole day or more so as to get a reply. When your trouble calls for a few replies, you could end up losing days so as to have a basic problem resolved. When you use a legitimate and reliable hosting supplier, you will be able to contact the support anytime and get a timely reply no matter what the problem or the question is - pre-sales, customer or technical one.
24/7 Customer Support in Cloud Hosting
All our cloud plans
come with 24/7/365 pre-sales, customer and technical support, so no matter if you are inquiring about our solutions well before you make an order or you're a current customer and you have a question or some issue, you'll be able to contact us any time, including weekends and holidays. We have a number of channels to contact us - a couple of telephone lines worldwide for your convenience plus live chat support for pre-sales, billing and basic questions; emails as well as support tickets for more technical matters or any troubles that need additional time to investigate and take care of. In contrast to various other website hosting service providers, our trouble tickets feature a guaranteed max response time of only one hour, thus no matter what your problem is, it'll be resolved in a timely manner and you will not waste days in order to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
We are aware how important it is to receive prompt help, particularly if your website is not functioning as it should be for whatever reason. All of our semi-dedicated hosting plans
include 24/7 customer and tech support, thus in case something happens, you'll be able to use a number of methods to contact us - telephone line with a few local numbers around the globe, live chat, e-mail messages and tickets. The first two methods are for pre-sales, billing and common issues, so if you do not have an account yet, for example, you'll be able to find more information regarding our solutions, or we can help you with simpler technical issues. The other two options are for strictly technical matters or everything that is more time-consuming considering that it is much easier to track the conversation between you and our technical support team. The guaranteed max reply time for them is just 1 hour, the actual one - 15-20 min, therefore you won't have to wait for a whole day to receive support as you may have to do with various other service providers.
24/7 Customer Support in Dedicated Servers
We know how important it is to get well-timed support in general, let alone if you run an entire server, so every single dedicated server
that we offer includes 24/7 support with one-hour reply time guarantee whatever the issue. The service is totally free for any difficulties with the server or the software that was installed from our administrators during the setup, so you are able to contact us as many times as you would like, even during holidays. You can either open a trouble ticket from the billing section or you can send an email message, and the actual response time for either rarely exceeds 30 minutes as we have admins available 24x7. If you want general information about our servers or you've got a billing question/issue, you may also call one of the local telephone numbers that we have on 3 different continents or you may take advantage of our live chat service and talk to an agent online. For third-party software assistance, we offer you a Managed Services upgrade, which you will be able to add to your server package through your billing Control Panel.